Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted?

We use Stripe as our main payment gateway.

How long will delivery take?

As you can imagine with the current Covid-19 situation there are some delays with our deliveries. We are working hard to get everything back to normal but please bear with us whilst we get things back to normal.

How secure is shopping? Is my data protected?

Our website is SSL secured to ensure communications are kept safe as well as our payment partners who use state of the art technoglogy to.

What exactly happens after ordering?

You will be kept up to date by email with the stages that your order is in.

Do I receive an invoice for my order?

Yes, you can request to pay on invoice.

Send us an email

Bicycle City Ltd

29 Charles Crescent, Rochford, Essex, United Kingdom, SS4 1FT